Hi!
Since i've updated my Z5C to marshmallow I've problems with the backup function on my phone.
At the moment i can only backup to SD card, the backup to the google account does not work.
Maybe someone can give me a hint what i can try to solve the problem.
So when i go to "Settings - Backup & reset - Automatic backup" and tap onto "SD card" in the section "Where to store files" the small popup window came up where i can select "Online account, SD card or USB Device".
When i tap onto "Online account" i can see for a second an additional popup with "signing in" but this window disappear immediately and I'm back in the popup "Where to store files".
At this stage i can leave that popup only by tab onto the back button and the strange thing here is that i have to tap back twice to go into the "Automatic backup" window. So it seems that the phone thinks that it is in another screen (so i'm in the popup "where to store files", tab back button - still in the same popup, tab back again, back in the Automatic backup" screen).
I removed the google account already from the backup settings and i removed the google account completely from the phone and added then afterwards but nothing fixed the problem.
Could it be that there is something corrupt on the google account and can i delete all backups on the google account? or is it more related to the marshmallow update which i've made with OTA.
cheers
Mike
Since i've updated my Z5C to marshmallow I've problems with the backup function on my phone.
At the moment i can only backup to SD card, the backup to the google account does not work.
Maybe someone can give me a hint what i can try to solve the problem.
So when i go to "Settings - Backup & reset - Automatic backup" and tap onto "SD card" in the section "Where to store files" the small popup window came up where i can select "Online account, SD card or USB Device".
When i tap onto "Online account" i can see for a second an additional popup with "signing in" but this window disappear immediately and I'm back in the popup "Where to store files".
At this stage i can leave that popup only by tab onto the back button and the strange thing here is that i have to tap back twice to go into the "Automatic backup" window. So it seems that the phone thinks that it is in another screen (so i'm in the popup "where to store files", tab back button - still in the same popup, tab back again, back in the Automatic backup" screen).
I removed the google account already from the backup settings and i removed the google account completely from the phone and added then afterwards but nothing fixed the problem.
Could it be that there is something corrupt on the google account and can i delete all backups on the google account? or is it more related to the marshmallow update which i've made with OTA.
cheers
Mike
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