Tuesday, June 28, 2016

"ErrorUEGetPhoneInfoFailure UE_2003" when trying to update to 6.0.1

Hi,

I just got a sony xperia z5compact that has been used by another person before, so I dont know if the other person has rooted, unlock something, or anything.

I have Android 6.0 and the sony sytem was telling me to upadte, I guess in order to get 6.0.1. But everytime I try, it says "error: UEGetPhoneInfoFailure
UE_2003".

So, I thought that maybe official sony service wasnt letting me because the original software has been modified. and I checked that the kernel is androidplus@ubuntu.

It is my first Sony smartphone, so I have no idea about the steps and options you have to do to root it and unlock it. I tried to search in the forum, but it looks there are no many topics about it, or I just dont get it clear.

I have two questions:
1. How can I check what has been done on the phone? (I mean, if it is rooted, or unlock it, or has another recovery, or anything like that...).
2. How can I update to 6.0.1?

Thanks


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